Customer Service Representative - State Farm Agent Team Member
Hybrid - US
Customer Service Representative - State Farm Agent Team Member
Full Time • Hybrid - US
Replies within 24 hours
Benefits:
- Competitive salary
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Bonus based on performance
- Company parties
- Wellness resources
State Farm Service Team Member – Job Description
Position Title
Service Team Member
Position Overview
A successful State Farm agency is seeking an organized, customer-focused, and detail-oriented Service Team Member to support daily agency operations and provide exceptional customer service. This role assists policyholders with servicing existing insurance and financial service accounts while helping maintain strong client relationships.
Responsibilities
- Assist customers with policy changes, billing questions, payments, and general account servicing
- Process endorsements, renewals, cancellations, reinstatements, and policy updates
- Handle inbound and outbound customer calls, emails, and text communications
- Review coverage with customers and identify potential gaps or additional needs
- Support the agency with claims assistance and follow-up
- Maintain accurate customer records and documentation
- Schedule appointments and assist with agency workflow management
- Provide prompt, friendly, and professional customer service
- Help retain existing customers through relationship building and problem resolution
- Support sales team initiatives and cross-selling opportunities when appropriate
Requirements
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced office environment
- Customer service experience preferred
- Insurance experience preferred but not required
- Property & Casualty and/or Life & Health license preferred (or willingness to obtain)
- Proficiency with computer systems and office software
DESCRIPTION:
As a service team member with State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
This is a hybrid position, which does require some in office time. Must be local.
RESPONSIBILITIES:
This is a hybrid position, which does require some in office time. Must be local.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Flexible work from home options available.
Compensation: $38,000.00 - $45,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Pikesville, MD and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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